I am going to tell you the one change that had the biggest impact on our revenue at JT Junk Solutions. It was not a new ad campaign. It was not a new truck. It was not hiring. It was follow-up.
We went back and looked at every quote we sent over a two month period. The numbers were embarrassing. We were sending quotes and then never following up when people did not respond. We were letting leads die in our inbox every single day.
So we built a simple rule. Every quote gets five follow-ups. No exceptions.
The quote goes out within five minutes of getting their photos. If no response, we check in four to six hours later. Next day, another message. Day three, we mention we are running jobs in their area that week. Day seven, one last check-in.
That is it. Five touch-points. Takes about two minutes total per lead spread across a week.
The result — our booked jobs jumped significantly without spending a single extra dollar on marketing. Same leads. Same offer. Same pricing. Just follow-up.
Here is why it works. Most people are not saying no when they do not respond to your quote. They are busy. They got distracted. They meant to text back and forgot. Your follow-up is not annoying them. It is reminding them to do the thing they already wanted to do.
If you are a junk removal owner, go back through your phone right now and text every unconverted quote from the last 30 days. You will book jobs this week from leads you thought were dead.
More coming soon.
Tanner & Jackie JT Junk Solutions
P.S. If you have not grabbed our free pricing framework yet, here it is: https://stan.store/jtjunksolutions